Refunds and cancellations

Help when a travel eSIM does not work as expected.

Refund eligibility depends on the plan, its current status, the reason for the request, and the terms saved with your order. Any plan-specific cancellation limits appear before payment.

Before installation or activation

Contact us as soon as possible if you chose the wrong plan or discover that your phone is not compatible. An unused plan may qualify for cancellation when the product terms allow it.

Connection problems

We start by checking the phone, installation, activation, and local network status. If the issue cannot be resolved, we review the order for an eligible replacement or refund. You will not have to repeat a step that the support record already confirms.

When a refund may not be available

A plan may not qualify after installation, activation, data use, expiration, or a supplier's cancellation deadline. A change of mind or an incompatible locked phone may also fall outside the plan's refund terms. These limits do not replace rights that cannot legally be waived.

How to ask for help

Open your secure trip portal or contact hello@roamops.com. Include the order reference and a short description of the problem. Never email activation codes, full card details, or a private portal link.

Last updated: August 23, 2026.