Connected Guarantee
If you cannot connect, we pick up where you left off.
We check the phone, installation, eSIM, and network in order. If the problem qualifies, the policy can move from troubleshooting to replacement, credit, or refund review.
- CHECKConfirm the phone and setup
Completed steps stay completed unless new information changes the diagnosis.
- VERIFYCheck the eSIM and network
We separate phone settings from activation and network problems.
- REPAIRTry the allowed fix
That may include another attempt, a new profile, or a replacement under the policy limits.
- RESOLVEReview the final outcome
The case records what happened and whether credit, refund, or escalation rules apply.