Privacy notice

Collect less. Keep purposes separate.

This notice covers trip planning, phone checks, orders, eSIM delivery, the secure trip portal, support, analytics, and marketing preferences.

Information you provide

We may store your email, optional trip dates, destination, device-check answers, trip-planning inputs, order details, payment status, support messages, consent choices, and campaign attribution. A payment provider handles card details. We do not need your full card number in the trip portal or a support message.

How we use it

We use this information to recommend plans, check phone compatibility, process and deliver orders, operate the secure trip portal, provide support, prevent abuse, and send marketing email when you have agreed to receive it.

Advertising conversion measurement

A separate optional choice controls advertising conversion measurement. If you allow it and arrive with a supported ad identifier, we may record that identifier, the page or content viewed, the source URL, event time, and consent choice. A signup may include a configured lead value and currency. We exclude email, trip dates, payment data, portal data, and support evidence from advertising events.

Support screenshots

Support screenshots are optional and stored privately. Original PNG, JPEG, and WebP files are scheduled for deletion after seven days. Details visible in the image may remain with the support case so we do not ask you to repeat the same checks. Please crop out names, notifications, activation codes, and unrelated personal information. When image analysis is enabled, the image is sent to OpenAI with response storage disabled, although the provider's safety processing may still apply.

Operational information

We keep operational records needed to secure the service, deliver requested messages, fulfill orders, and investigate problems. Application logs are designed to remove tokens, activation codes, card information, passwords, and secrets. Email delivery records use a one-way recipient reference and do not store another copy of the email address or message body.

Your choices and requests

You can decline analytics and advertising measurement independently and still browse plans and use the trip tools. Marketing email is a separate choice, and every marketing email includes an unsubscribe link. Order, security, and requested support messages are not marketing. To ask about access, correction, deletion, or another privacy matter, email hello@roamops.com.

See the cookie and storage notice for a category-level explanation.

Last updated: August 23, 2026.